Responsible Gaming

Gambling should remain an enjoyable activity, not a source of financial or personal harm. GeckoPlay takes its obligations under the UK Gambling Commission licence seriously, providing a range of practical tools that help players stay in control. The platform operates under Skill On Net Limited, account number 39326, and all responsible gaming measures align with UKGC standards for Great Britain.

Responsible Gaming Tools at GeckoPlay

The casino offers several built-in features that can be accessed directly from the account area. These tools are available to all registered players at any time and are designed to give meaningful control over spending, time, and access.

Deposit Limits

Players can set a daily, weekly, or monthly deposit limit during account registration or at any point via My Account. When multiple limits are active simultaneously, the strictest one applies. Limits can be reduced immediately, though increases may take longer to come into effect in line with UKGC rules.

Cooling-Off and Freeze

A cooling-off period is available for 24 hours or between one and six weeks. During a freeze, access to gambling features is suspended. This option is useful for anyone who feels the need to step back without committing to a longer exclusion.

Self-Exclusion

Self-exclusion suspends the account and keeps it inactive unless the player actively requests reopening. No reopening request can be submitted within the first 180 days. For longer breaks, self-exclusion periods of one, two, three, four, or five years are available. Players can also register with GamStop, the national self-exclusion scheme covering all UKGC-licensed operators including GeckoPlay about us.

Reality Check Reminders

Players choose a reminder interval in minutes. When the interval passes, a prompt appears during the session showing elapsed time, with options to continue, review session history, or close the game. This feature supports awareness without forcing interruption.

SafeMate Account Monitoring

SafeMate is a monitoring tool built into the account area. It tracks spend, winnings, losses, and time played over the previous six months, then generates trend-based prompts if patterns suggest elevated risk. It does not restrict play automatically but raises awareness through personalised prompts.

Debit-Card Gambling Blocks

UK players can contact their bank to apply a gambling block on debit-card transactions. Gecko Play references this option through UK support resources. This block operates at the payment level, independently of account settings, and can provide an additional layer of control.

Who Can Use These Tools

All registered adults aged 18 and over can access these controls. Tools such as deposit limits and reality checks can be activated at any stage, not only when a problem is suspected. Responsible gaming controls at online casino GeckoPlay are a standard part of the account, not an emergency-only feature.

To assist with problem gambling, the following organisations provide free and confidential support:

• GamCare - www.gamcare.org.uk
• BeGambleAware - www.begambleaware.org
• Gambling Therapy - www.gamblingtherapy.org
• GamAnon - for friends and family of people affected by gambling
• Citizens Advice Bureau - for financial guidance related to gambling harm

Advertising and Marketing Controls

Players who want to reduce exposure to gambling promotions can request marketing preferences to be updated via the account settings or by contacting support. Guidance on limiting gambling-related adverts across social media platforms is also available through UK consumer resources.

Protecting Younger Players

GeckoPlay is open to adults aged 18 and over only. Identity verification may be requested at any point during the account lifecycle. The platform also encourages the use of parental control software on shared devices to prevent underage access. Third-party filtering tools such as Gamban are available and cover multiple devices.

Getting Support

Anyone who wants to discuss responsible gaming options can reach the Gecko Play support team via live chat or by emailing support@geckoplay.co.uk. The team can assist with setting limits, applying exclusions, and directing players to external support organisations. Gambling should be a leisure activity with defined boundaries, and the tools available here are designed to help keep it that way.